Terms and Conditions

This Agreement ("Agreement") constitutes a binding legal contract that outlines the terms governing the services ("services" or "service") provided by Justkwik E-Services Private Limited ("Justkwik.com," "Justkwik," "us," "our," or "we") to you as an individual ("you" or "your"). By utilizing our services, you agree to abide by the terms outlined in this Agreement and our accompanying Privacy Policy. We recommend a careful review of both documents before acceptance.

Acknowledgment and Acceptance of Terms

Before creating an account, it is imperative that you acknowledge and accept our Terms of Service and Privacy Policy. By either accepting this Agreement or utilizing the Service, you explicitly recognize and agree that you are entering into a legal agreement with Justkwik. It is essential that you have comprehended the terms herein and willingly commit to comply with and be legally bound by this Agreement.

In the event of significant changes to these Terms of Service that may substantially affect your rights and obligations, we will make reasonable efforts to notify you before the changes take effect. You retain the right to terminate this Agreement at any time by concluding any outstanding transactions and other obligations, withdrawing any remaining balances, and deleting your account.

Registration and User Account

To access our services or utilize this site and its resources, you will be required to provide accurate registration details for the purpose of creating a user account ("account"). It is a prerequisite for using this site and our services that all the information you furnish is accurate, current, and complete. Should we find that the details are not accurate, current, or complete, we reserve the right to deny you access to the site or any of its resources and to terminate or suspend your account.

Your account is for personal use only, and you may not act as an intermediary or agent for any individual or entity.

The information within your account must not be misleading or deceptive, including falsifying your country of origin or providing false identification documents.

We reserve the right to request your completion of our identity verification process at any time. Additionally, we may require you to submit further identification documents if deemed necessary. Failure to complete the identity verification process will be considered a violation of this Agreement.

Identity Verification

In order to maintain Justkwik as a secure platform for all our users, we require you to undergo identity verification to access certain features of the services we provide. Identity verification is mandatory when creating advertisements, surpassing specific transaction volume limits, during transaction disputes, fraud investigations, and to ensure account ownership. As part of our identity verification process, we require you to provide your full name along with documents and photos that validate your identity.

In specific circumstances, we may necessitate enhanced identity verification. This could include requirements to verify details or sources of funds related to payments you have made for services transactions on Justkwik, as well as service transactions conducted on the platform.

It is important to note that in the process of identity verification, we may collect your Aadhar and PAN data to comply with regulatory and security standards. Your sensitive information will be handled with the utmost care and in accordance with applicable laws and our Privacy Policy.

Service Trading

You can initiate trades to buy services by sending trade requests to advertisements created by sellers.

By sending a trade request, you consent to be bound by the terms and conditions of the trade as selected and controlled by the advertiser. This includes terms chosen from options available to the advertiser for advertisements or any freestyle terms and conditions set out by the advertiser in the "Terms of Trade" field, all of which are displayed on the ad page. The terms and conditions specified by the advertiser are valid in all cases unless they contradict or violate these Terms of Service, are unreasonable or otherwise difficult to comply with, are illegal, or if both parties involved in the service agree to modify the terms and conditions of the trade.

The discount rate, service amount, and other terms and conditions of the trade visible on the advertisement page before sending a trade request cannot be altered once a trade request has been sent, and the trade has commenced.

As the buyer of services, it is your responsibility to ensure that you have received the requested service. Once you have released the escrow amount in a trade to the seller, it is not possible to cancel, reverse, dispute, or recover the amount.

All relevant correspondence regarding the trade must take place in the trade chat section to ensure it is readily available for review by Justkwik support staff. Communication that has not occurred on Justkwik or has been hidden, encrypted, or otherwise obstructed from view will not be considered during dispute review and resolution.

Disputing Trades

In cases where a buyer and a seller are in disagreement over a trade, either the buyer or the seller can initiate a dispute ("Disputed trade" or "dispute") to initiate a mediation process on the amount held in escrow. Disputed trades are assessed and resolved by Justkwik support staff.

A dispute must be initiated on trades that are open and marked as completed by the users. Transactions not marked as completed by the seller, released by the buyer, canceled by the buyer, automatically canceled, or previously disputed and resolved are considered completed and cannot be disputed, reversed, or modified.


Active and timely engagement is crucial when participating in a service trade. It is imperative that you remain active and available from the commencement of the trade until its completion, cancellation, or resolution. This entails the ability to respond to requests from Justkwik support in a disputed trade within 24 hours. Failure to provide a response within this timeframe may result in being deemed unresponsive, and the dispute may be resolved against you.

Dispute review

In the course of a dispute review, Justkwik support may provide you with instructions that are mandatory to follow. These instructions might necessitate providing proof of service delivery, additional ID verification, photos, audio, video evidence, or any other documents deemed relevant by Justkwik. Unless otherwise specified by Justkwik, these documents must be added to the disputed trade itself. Failure to adhere to the instructions may result in the dispute being resolved against you.

Dispute resolution criteria

A disputed trade is typically resolved by Justkwik support transferring the escrowed amount to either the buyer or the seller once the dispute resolution criteria are met.

In rare instances where neither party satisfies the criteria, or it is otherwise unclear or impractical to determine which party has fulfilled the dispute resolution criteria, Justkwik may opt to resolve the matter by splitting the escrowed amount between the buyer and the seller, either evenly or unevenly.

Dispute resolution criteria

Justkwik can resolve a disputed trade in favor of the service seller when one of the following criteria is met:

  • The buyer has become unresponsive.
  • Provinding false information

  • Justkwik can resolve a disputed trade in favor of the service buyer when one of the following criteria is met:

  • The seller has become unresponsive.
  • The service provided by the seller has been held, frozen, or stopped by the service provider.
  • The seller has not provided the service according to the instructions provided by the buyer in the trade chat or the advertisement terms of trade.

  • If either the buyer or the seller of a disputed trade provides false information, deceptive reports, makes false claims, or attempts to manipulate the outcome of a disputed trade, the dispute may be promptly resolved against the user.

    Incorrect dispute resolution

    If you believe that Justkwik has resolved a dispute in which you are a party in a manner that is not in accordance with these terms, you have the right to request a review. To request a review, you need to notify us and explicitly request a review by contacting customer support no later than 6 hours after the dispute resolution.


    You can create service trade advertisements ("advertisement," "ad," or "ads") to showcase that you want to offer services. Other users can send trade requests to you based on the advertisements you've created. When a trade request is sent to you, a trade is automatically initiated.

    Information provided in advertisements and trades must always be accurate and up-to-date. Once you have advertisements enabled, you are required to be active and available to respond to trades initiated from these ads. If a dispute is initiated in a trade against an advertiser who is not active and available, the advertiser may be considered inactive under this agreement, and the dispute may be resolved against them.

    The price defined in the advertisement details must include any costs that the advertiser requires the buyer to pay. After the initiation of a trade, the price is final and cannot be changed.

    Limitation, Suspension, and Termination of Your Account

    Occasionally, circumstances may arise where we may need to limit, suspend, or terminate your account.

    • Account Limitation ("restrain", "constraint"): This results in a temporary or permanent loss of access to specific parts or features of the services we offer.
    • Account Suspension ("suspension", "block", "ban"): This leads to a temporary loss of access to most parts of the services we offer.
    • Account Termination ("end", "permanent ban"): This results in a permanent loss of access to all services we offer and the termination of this Agreement.

    We have the right to limit, suspend, or terminate your account or access to the services we provide to you if:

    1. We have reason to believe that you have acted in violation of these Terms of Service or relevant laws or regulations, or if we have reason to believe that any content or material submitted or shared by you in or through the services violates these Terms of Service or applicable laws or regulations or third-party rights.
    2. We suspect that you use the services to engage in, attempt to engage in, or are involved in fraudulent activity, money laundering, terrorist financing, or other financial crimes.
    3. We have reason to believe that you have provided false, deceptive, or misleading information regarding your registration, identity verification, trades, or any other use of our services, either to us or to another user.
    4. We are required to do so under any applicable law, regulation, or an order issued by an authority.
    5. You make available content or behave in a manner that defames, disparages, invades privacy, stalks, is obscene, explicit, racist, abusive, harassing, threatening, or is offensive.
    6. If you use the services in a way that may cause the services to be interrupted or damaged or in such a way that the functionality of the services is in any way impaired or attempt to bypass or violate any security mechanism of the services, or if Justkwik believes in good faith that such action is reasonably necessary to protect the security of its services or its property, brand, or the security, property, and rights of its users or those of third parties.
    7. Attempt any unauthorized access to user accounts or any part or section of the service.
    8. We reserve the right to hold your funds if we receive any indication of fraudulent activity. In addition, we may use the held funds to compensate the other party involved, if deemed necessary, as part of the resolution process.

    We will typically provide you with notice of any limitation, suspension, or termination of your account. However, in cases where it is deemed reasonable (for example, if we consider it necessary for security reasons), we may limit, suspend, hold the funds, or terminate your account without prior notice.

    You acknowledge that our decision to limit, suspend, or terminate your account may be based on confidential criteria that are essential to our risk management and security protocols. We are under no obligation to disclose the details of our risk management and security procedures to you.

    In the event of a limitation, suspension, or termination, we commit to lifting the suspension as soon as possible once the reasons for the suspension or termination no longer exist.

    System Abuse and unauthorized access

    Without limitation, you agree not to, and not to encourage or allow any other user of the services to:

    1. Use the services or the site (or any part of them) for any illegal purpose.
    2. Utilize the services in a way that may cause the services to be intruded, damaged, rendered less productive, or in any way that the effectiveness or functionality of the services is impaired.
    3. Attempt any unauthorized access to any part or segment of the services, bypass or break any security mechanism of the services, or use the services in any other way that poses a security risk to us or any of our users.
    4. Misrepresent your identity or credentials, or use those of another person, in engaging with us or any other persons on the site or via the services.
    5. Use the services to harvest or otherwise collect information about others.
    6. Use the services to engage in or in connection with fraudulent activity.
    7. Reverse-engineer the services to find limitations or vulnerabilities.
    8. Launch or encourage, whether intentionally or unintentionally, a denial of service attack on the services or participate in any other conduct that adversely impacts the availability, reliability, or stability of the services.
    9. Send, create, or respond to alleged mail bombs (i.e., sending duplicates of a single message to multiple users, or sending large or multiple files or messages to a single user with malicious intent) or engage in spamming (i.e., unsolicited emailing or messaging for commercial or other purposes) or attempt any other activity that may adversely affect the operation or enjoyment of this site by any other person.
    10. Alter or modify any part of the site or the services.
    11. Reproduce, sell, trade, or otherwise exploit any resource, or access to any resource, contained on this site.
    12. Limiting Access to Your Justkwik Wallet

      In certain situations, your ability to access, conduct transactions, or start trades using the amount held in your Justkwik wallet may be limited. This limitation may be applied specifically to your account in order to safeguard the amount stored in your wallet in the following situations:

      • If we suspect a 3rd party/person has gained unauthorized access to your account.
      • If we suspect you of engaging in or being involved in fraudulent or illegal activity.
      • If we are provided with a valid legal request from an authority.

      This limitation may also be applied, usually to any or all users or a set of our users, during service outages or maintenance outages of the website, and in other situations where we believe there is a high risk to your wallet balance.

      In the event that we limit access to your wallet, we aim to remove the limitation as soon as possible once the reasons for the suspension or termination no longer exist.

      We will ordinarily offer you notice of any limitation of access to your wallet; however, we reserve the right, if deemed reasonable to do so (for example, considering it best for security reasons), to limit access to your wallet without prior notice.

      You acknowledge that our decision to limit access to your wallet may be based on confidential criteria that are essential to our risk management and security protocols. We are under no obligation to disclose the details of our risk management and security procedures to you.

      Fees and Pricing

      The services are provided to you against charges determined on a per-transaction and/or per-trade basis, in accordance with the prices and pricing principles outlined on our website. Such charges include fees for incoming transactions, as well as either percentage-based or flat fees for completed transactions.

      Unless otherwise specified, fees are automatically deducted from your Justkwik wallet balance or deposit when the service is rendered or completed.

      Disclaimer of Warranties and Limitation of Liability

      This site and the services are provided on an "as-is" and "as-available" basis for your information and use without any representation or endorsement. To the maximum extent permitted by applicable law, we make no warranties of any kind, whether express or implied, in connection to the site or the services, including but not limited to, implied warranties of merchantability, functionality, fitness for a particular purpose, non-infringement, compatibility, security, accuracy, condition, or completeness, or any implied warranty arising from course of dealing or usage or trade.

      Justkwik is not responsible for any user-generated content on its site, including but not limited to messages, feedback, or advertisements. However, Justkwik may remove or modify said content without notice or liability at any time in its sole discretion.

      This site may contain links to other sites on the Internet. These sites may contain information or material that some people may find inappropriate or offensive. These other sites are not under the control of Justkwik.com, and you acknowledge that, even if such sites are linked in any way with Justkwik.com, Justkwik.com is not responsible for the accuracy, legality, integrity, or any other aspect of the content of such sites.

      In the event that and to the greatest extent allowed by applicable law, we will not be liable for:

      • Any financial losses (including, without limitation, loss of revenues, profits, contracts, business, or anticipated savings).
      • Any loss of goodwill or reputation.
      • Any special, indirect, or consequential losses, howsoever arising.

      Regardless of whether such losses were within the contemplation of either of us at the date on which the event giving rise to the loss occurred. Without limitation, you (and not us) assume the entire cost of all necessary servicing, repair, or correction in case of any such loss or damage arising.

      Nothing in these Terms of Service will exclude or limit our liability based on willful misconduct or gross negligence. If and to the extent applicable law does not allow the above limitations of warranty and liability, such limitations shall not apply to you.

      Despite any other provision in these Terms of Service, nothing will limit your rights as a consumer under mandatory provisions of applicable consumer protection legislation.


      You agree to be fully responsible for (and fully indemnify us against) all claims, liability, damages, losses, costs, and expenses, including legal fees, suffered by us and arising out of or related to any breach of this Agreement by you or any other liabilities incurred by us arising out of your use of the services, or use by any other person accessing the services using your user account, device, or internet access account; or your violation of any law or rights of any third party.


      We may transfer or assign our rights and obligations under this Agreement to any party at any time without notice to you, but this will not affect your rights or our obligations under this Agreement. However, you may not transfer or assign any of your rights and obligations under this Agreement to any other party.

      This Agreement (as amended from time to time) constitutes the entire agreement and understanding between us regarding all matters referred to in this and supersedes any prior written or oral agreement between us relating to such matters. No oral explanation or oral information given by either of us shall alter the interpretation of this Agreement. You confirm that, in agreeing to accept this Agreement, you have not relied on any representation that is not expressly included in this, and you agree that you will have no remedy in respect of any misrepresentation which has not become a term of this Agreement. However, nothing in this Agreement purports to exclude liability for any fraudulent statement or act.

      If any part or provision of this Agreement is deemed unlawful, void, or for any reason unenforceable, that provision will be deemed severable from this Agreement and will not affect the validity and enforceability of any of the remaining provisions of the Agreement.

      Our failure to enforce any right or provision in this Agreement will not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing. Except as explicitly stated in this Agreement, the exercise by either party of any of its remedies under this Agreement will be without prejudice to its other remedies under this Agreement or otherwise allowed under the law.

      You agree that this Agreement and any dispute between you and us will be governed in all respects by the laws of India. However, unless prohibited and without limitation to any statutory rights for consumers under applicable consumer protection laws, you agree that all disputes, claims, and proceedings arising out of or relating to the services will be resolved by the courts of Delhi, India. Nevertheless, we will always have the right to take legal proceedings in the court of competent jurisdiction of your residence. All claims must be brought within one (1) month after the claim arises. Failure of either party to exercise in any respect any right under this Agreement will not be deemed a waiver of such right.

      The services are controlled and offered by us from India. We make no representations that the services are suitable or available for use in other countries. Users of Justkwik.com are themselves responsible for ensuring they are in compliance with legislation of the jurisdiction they operate and reside in.

      Legal Compliance and Account Responsibility:

      1. You are required to provide valid and authentic documents, along with accurate bank account details, during the account opening process.
      2. In cases where we find the provided documents unsatisfactory, we reserve the right to request additional verification information.
      3. Users are prohibited from creating more than one account. If multiple accounts belonging to a single user are identified, we retain the right to terminate all associated accounts without prior notice.
      4. You bear sole responsibility for all transactions conducted through your account. If any suspicious activity is detected, we reserve the right to initiate legal proceedings and involve law enforcement agencies.
      5. All credit/debit cards, bank accounts, and wallets used for transactions must be registered under your name.
      6. It is strictly prohibited to use stolen accounts, wallets, or cards for any transactions.
      7. All legal matters and disputes are subject to the jurisdiction of Delhi. Legal actions may be initiated as necessary.

      Cancellation Policy

      All completed trades are irreversible. It is imperative to exercise caution and double-check before releasing any escrowed amount.

      Once a transaction is confirmed, it is considered final, and no cancellation policy is applicable thereafter.